Down East Enterprise, Inc. home of Down East, the magazine of Maine is seeking a full-time retail assistant to join our Down East Shop team. This is an entry-level position answering to the company’s retail manager. The role assists the manager with all aspects of the current online retail shop and future physical shop, from order taking, processing orders, and fulfillment of orders, to management of inventory and Maine-maker stock, customer service, and more.
This position requires working at our Down East Enterprise building in Rockport.
This position includes benefits such as health and dental insurance, paid time off, paid parental leave, and 401(k). The position will remain open until filled. Applicants should write a short letter of interest to the Down East Shop retail manager, Betsy French at [email protected] and include a résumé with references. Absolutely no phone calls, please.
GENERAL JOB SUMMARY:
Assist the retail manager in all aspects of our retail shop online and future physical shop.
ESSENTIAL JOB FUNCTIONS:
Process daily online orders and fulfillment of those orders.
Process in-store pick-ups of online orders.
Receive new products and restocks from Maine makers, create item numbers, update online stock, price the products, and manage the storage.
Receive new and reorders of Down East products, create item numbers, update online stock, add inventory to database, price the products, and manage the storage.
Provide the best customer service.
Process calendar order forms.
Take phone orders daily.
Process returns and/or refunds.
Research back-issue requests from customers.
Organize, print, and manage monthly Down East prints and posters to fulfill orders.
Some Down East product ordering.
Special creative projects.
Process bulk orders for circulation.
Bi-weekly reporting of sales.
OTHER DUTIES AND RESPONSIBILITIES:
Perform other related duties and projects as assigned.
Strong organizational skills
Retail experience wanted but not required.
Attention to detail.
Working knowledge of modern office procedures, practices, and equipment, including the use of spreadsheets, documents, and online databases a plus.
Strong written, verbal, and interpersonal communication skills.
Working knowledge of Maine.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Normal office environment, not subject to extremes in temperature, noise, odors, etc.
Regular use of computer keyboard, requiring eye-hand coordination and finger dexterity.
Some lifting of products when receiving in, managing, and processing orders.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.