Down East 2013 ©
For more than 80 years, Disney employees have been striving to exceed customer expectations every day. This dedication to excellence has resulted in a world-renowned reputation and ongoing business success.
This full-day event will demonstrate how anticipating and reacting to customers’ needs is an integral aspect of delivering quality service and achieving business results. Participants will learn how to exceed customer expectations using a well-defined service infrastructure, ongoing research and service standards.